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FAQClear answers before we start

You should not need to speak tech.
The rules should not be vague.

The homepage keeps only the essentials. This is the full set, grouped around the questions that actually affect a decision.

01

Website Plans

01What is the difference between the RM999 and RM3,000 website options?

RM999 uses a proven structure tailored to your brand, keeping delivery efficient, professional and budget-conscious. From RM3,000, we plan the structure, visual direction, content hierarchy, interactions, desktop experience and mobile experience from the ground up. One is not universally better; the right choice depends on what you need now.

02How can a website cost RM999?

Because it is not a fully custom build from zero. NicholasNetwork starts with a proven structure, then adapts it to your brand, content and core requirements. That removes much of the planning and development cost. Affordable does not mean careless.

03Will the RM999 website look like a template?

It uses a proven structure, but we do not simply swap in a logo and call it done. Colours, copy, imagery and presentation are adapted to the project. If you need a completely original structure, advanced interactions or special functionality, the custom option from RM3,000 is the better fit.

04Does the website include a domain?

Yes, it includes a suitable domain. We will confirm any premium, special or additional domain cost before purchase.

05What does hosting from RM100 per month include?

Hosting is configured around the site’s actual resource needs. The formal proposal will state what is included, along with resource limits, backups, maintenance and any other service scope.

06Will the website work properly on mobile?

Yes. Ready-made websites include mobile adaptation. Custom websites receive separately considered desktop and mobile structures and experiences.

07Can you redesign my existing website?

Yes. We first assess the current site, then decide whether to keep the underlying system and redesign it, improve the content and conversion path, or rebuild it.

08Can I update the website content myself?

A content management feature can be included where the project needs it. If updates are only occasional, ongoing maintenance may be a better option. The agreed approach will be written into the proposal.

02

Working Together

01What if I do not know whether I need a website, system or App?

You do not need to make the technical call. Tell us where things are stuck, who uses the solution and what needs to change. Choosing the right tool is our job.

02Can I talk to you before deciding?

Yes. We first clarify the problem, then work out whether anything should be built, what is worth doing and what you do not actually need.

03Can we talk if I only have an idea?

Yes. You do not need a complete brief. We can help turn the idea into a clear goal, audience, core flow and next step.

04How long will the project take?

Timing depends on the project type, confirmed scope, production or development complexity, content readiness, feedback speed and third-party requirements. The proposal will state an estimated timeline before work begins.

05How does payment work?

NicholasNetwork does not invent a fixed payment split before the commercial terms are agreed. Payment stages are confirmed according to the project size, scope and formal quotation.

06How are revisions handled?

The proposal will define the revision stages and scope. If a new request falls outside the agreed scope, we explain its impact on cost and timing before proceeding.

07Can you take over a half-finished project?

We can assess it first. We review the existing design, code, account access, technical debt and viability, then explain whether it is sensible to continue, refactor or start again.

08What should I prepare before the project starts?

A business goal, target audience, budget range, preferred start date, existing logo, copy, images and references are all useful. If some of that is not ready, we can still start the conversation.

03

Systems & Apps

01Why does software start at RM10,000?

Software is not just a set of screens. It combines business workflows, permissions, data, automation, testing and future expansion. Pricing depends on the real functionality and complexity.

02Why does an App not have one fixed price?

Login, membership, payments, maps, chat, backend requirements and the number of platforms all change the workload. We need to confirm the features before quoting.

03Can an App support both iOS and Android?

It can support one platform or both. The quotation and development scope will state exactly which platforms are included.

04Can I add features after development has started?

You can propose them. We first assess the impact on design, engineering, testing, cost and timing, then you decide whether to include them.

05Will added features cost extra?

Features already within the agreed scope follow the original proposal. New features or scope changes may cost extra, but we explain that first and proceed only after approval.

06Who pays for third-party platforms and integrations?

Unless the quotation says otherwise, the client covers third-party platform, integration, account and service fees. Any expected costs will be listed in the quotation.

04

Standalone Services

01Can I hire NicholasNetwork for visual design only?

Yes. Ad creatives, social content, banners, website visuals, product assets and campaign key visuals can all be commissioned as standalone work.

02Can I hire NicholasNetwork for video only?

Yes. We quote according to the video length, available assets, filming requirements and production complexity.

03Can NicholasNetwork handle advertising only?

Yes. We first review the industry, market, budget, platform policies and goals, then confirm whether the engagement makes sense. We do not promise returns that cannot be verified.

05

After Launch

01What happens if there is a problem after launch?

Contact us and we can investigate. Support depends on the project type and agreed proposal. We do not promise unlimited free maintenance or revisions where no such terms were agreed.

02Do you provide ongoing maintenance?

Yes. Depending on the project, this can include technical maintenance, fixes, feature updates, content changes, system optimisation, hosting support and future expansion. Scope, duration and fees follow the quotation or contract.

03Can the software or App be expanded later?

Yes. We plan for sensible expansion from the start, then assess and build new features as later phases.

04Who owns the domain?

The client owns it. Domain ownership and management are made clear at the start. We do not use a domain to lock a client in.

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